Refund & cancellation policy

How to cancel

Sign in, open Billing and choose Cancel subscription. You’ll be asked to confirm, and you’ll see the date your access runs until. There’s nothing to email and no reason to call anyone. If cancelling in your account ever fails, email trigvia@gmail.com from your account email and we’ll cancel it for you.

What happens when you cancel

• No further charges. Your subscription won’t renew.
• Access until the end of the paid period. You keep your Pro or Premium plan, and its monthly credits, until the last day you paid for. We never end paid access early because you cancelled.
• Then the Free plan. Your account, saved highlights, and integrations stay; you move to the Free plan’s monthly allowance.
• Changing your mind. Where your billing provider allows it, you can undo a cancellation any time before the period ends from the same page. You can also subscribe again whenever you like.

Payment problems

If your card expires, is removed, or a payment is declined, the period you have already paid for is not affected. The issue only matters at your next renewal: if that renewal payment fails, we may keep your plan active for a short grace period (currently up to 3 days after the renewal date) while the payment provider retries. If payment still isn’t received, your account moves to the Free plan. You can update your payment method in your billing portal at any time.

Refunds

All payments are final and non-refundable. That includes monthly and annual renewals, partly used or unused periods, unused credits, and time left after you cancel. We don’t pro-rate. Cancelling is how you avoid the next charge.

The only exceptions are:

• Billing errors, such as a duplicate charge or an amount that doesn’t match what was shown at checkout. Tell us as soon as you notice and we’ll correct it.
• Where the law requires one. Some countries give consumers rights that can’t be waived by any policy (see “Statutory rights” below). We follow those, and our payment providers may also refund where the law or card-network rules require it.

To ask, email trigvia@gmail.com from the email on your account (or with your proof of purchase). We may take reasonable steps to verify the request. Approved refunds go back to the original payment method and can take several business days to appear, depending on your bank.

Statutory rights

TrigVia is a digital service that starts as soon as you subscribe. In some regions (for example the EU and UK) consumer law can give a short right to withdraw from a distance purchase. By subscribing and using the paid features straight away, you ask us to start the service immediately and, where the law allows, you acknowledge that this may end your withdrawal right once the service has begun. If a withdrawal or cooling-off right does apply to you and hasn’t ended, we will honour it. Nothing in this policy limits rights you have by law.

Deleting your account

Deleting your account stops billing: we cancel your subscription with our payment provider first, so nothing is charged again. If we can’t cancel it for any reason, we won’t delete the account, so you’re never left being billed for an account that no longer exists. Deleting your account does not entitle you to a refund of time already paid for.

Chargebacks and abuse

If something looks wrong with a charge, email us at trigvia@gmail.com before disputing it with your bank or card issuer. Chargebacks and payment disputes can lead to account restrictions, extra processor fees, and loss of access while the dispute is investigated. We may refuse service, suspend or end access, or deny refunds where we detect fraud, abuse, a violation of our Terms of Service, or repeated unwarranted chargebacks. In those cases access may end immediately, without a refund.

Who handles your payment

Outside India, payments are processed by Dodo Payments, which acts as Merchant of Record and handles invoicing, applicable taxes, and payment-related refunds and disputes under its own terms. In India, payments are processed by Razorpay. Your receipt shows which one billed you. See our Privacy Policy for the data each receives.

Changes

We may update this policy from time to time. The “Last updated” date will change, and for material updates we may provide additional notice where appropriate. Changes don’t reduce what you’ve already paid for.

Contact

Billing and cancellation help: trigvia@gmail.com